PRIVACY POLICY
Last Updated: September 22, 2026
The Wedding Center at Flower Patch (“Flower Patch,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit weddingflowerpatch.com, submit an inquiry, schedule a consultation, place an order, communicate with us, or use our floral, rental, delivery, or event services.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Information You Provide
You may provide information when you:
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Complete an inquiry or consultation form
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Request information about wedding flowers or rentals
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Schedule an appointment
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Place or modify an order
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Make a payment
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Subscribe to emails or text messages
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Contact us by telephone, email, text message, social media, or in person
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Upload photographs, inspiration images, or documents
This information may include:
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First and last name
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Email address
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Telephone number
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Mailing or billing address
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Wedding or event date
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Ceremony and reception locations
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Wedding budget
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Floral preferences and design details
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Delivery, setup, and pickup instructions
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Uploaded inspiration photographs
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Messages and other information you submit
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Order, payment, and transaction information
Payment-card information may be processed directly by a third-party payment processor. Flower Patch may not receive or store your complete payment-card number.
Information Collected Automatically
When you visit our website, we or our technology providers may automatically collect:
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Internet Protocol address
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Browser and device type
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Operating system
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Pages visited
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Links selected
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Approximate geographic location
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Date, time, and duration of visits
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Referring website or traffic source
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Cookie and similar technology information
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Website interactions and performance data
2. How We Use Your Information
We may use personal information to:
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Respond to questions and consultation requests
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Prepare estimates, proposals, and floral recommendations
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Schedule appointments
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Process and manage orders
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Coordinate flowers, rentals, delivery, setup, and pickup
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Communicate about your wedding or event
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Process payments and maintain transaction records
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Provide customer service
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Send confirmations, reminders, and order updates
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Personalize your website and customer experience
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Maintain and improve our website and services
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Analyze website traffic and marketing performance
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Prevent fraud, misuse, and security incidents
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Maintain business, tax, and accounting records
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Comply with legal and regulatory requirements
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Send promotional emails or text messages when permitted
We may also use information for another purpose disclosed to you when it is collected or with your permission.
3. Uploaded Images and Event Information
You may have the option to upload inspiration photographs or provide information about your wedding, venue, floral preferences, and other event details.
Please only upload or submit content you have the right to share. Do not submit sensitive personal information that is unnecessary for planning your flowers or event.
We use uploaded images and event information to understand your preferred colors, floral style, arrangement ideas, and service needs. Submission of an inspiration image does not guarantee that the completed arrangement will be identical to the image because flowers are natural, seasonal products.
We will not use your uploaded personal photographs for public advertising without permission. However, Flower Patch may separately photograph floral arrangements, décor, and installations as described in our Terms of Service.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage, and similar technologies to:
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Operate website features
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Remember preferences
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Understand how visitors use the website
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Measure traffic and performance
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Prevent fraud and maintain security
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Evaluate advertising and marketing campaigns
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Provide relevant content or advertising
Some cookies are necessary for the website to function. Others may be provided by analytics, advertising, social-media, or website-platform partners.
Depending on your browser and location, you may be able to manage optional cookies through a cookie banner, browser settings, or privacy controls. Disabling cookies may affect certain website features.
5. Wix and Third-Party Technology Providers
Our website is hosted using Wix. Wix may process technical, device, cookie, and website-usage information to operate and secure the website.
We may also use third-party providers for:
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Website hosting and functionality
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Customer relationship management
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Appointment scheduling
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Forms and file uploads
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Payment processing
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Email and text-message delivery
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Website analytics
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Digital advertising
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Social-media integrations
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Cloud storage
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Delivery, accounting, and business operations
These providers may process information only as necessary to perform services for us or as otherwise described in their own privacy policies.
6. How We Disclose Information
We may disclose personal information to:
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Employees and authorized representatives
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Floral wholesalers and product suppliers
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Delivery, setup, and event personnel
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Venue representatives or wedding professionals when necessary to fulfill your order
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Website, hosting, CRM, communication, and technology providers
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Payment processors and financial institutions
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Accountants, attorneys, insurers, and professional advisers
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Government authorities when legally required
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A buyer, successor, or other party involved in a business sale, merger, financing, or reorganization
We may also disclose information:
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At your direction or with your permission
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To process and fulfill your order
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To enforce our agreements
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To protect our customers, employees, business, property, or legal rights
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To investigate fraud, misuse, or security concerns
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When required by law, subpoena, court order, or governmental request
7. Sale and Targeted Advertising
Flower Patch does not sell personal information to third parties in exchange for money.
Our website may use analytics, social-media, or advertising technologies that disclose limited identifiers, cookie data, and internet activity to participating providers. Some privacy laws may define certain advertising-related disclosures as a “sale,” “sharing,” or processing for targeted advertising.
Where required by applicable law, you may request to opt out of these activities by contacting us or using available cookie and privacy controls on our website.
8. Email Communications
If you subscribe to promotional emails, we may send information about wedding flowers, services, planning resources, offers, and company updates.
You may unsubscribe from promotional emails by selecting the unsubscribe link included in the message or contacting us.
Even after unsubscribing from marketing, we may continue sending nonpromotional communications concerning an inquiry, appointment, order, payment, delivery, rental, or active event.
9. Text-Message Privacy
If you provide your telephone number, we may use it to respond to your inquiry and communicate about consultations, appointments, orders, payments, delivery, rentals, or your event.
If you separately consent to marketing text messages, we may send promotional messages. Consent to receive marketing messages is not a condition of purchasing products or services.
Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe from marketing text messages or HELP for assistance.
We do not sell, rent, or share mobile telephone information with third parties or affiliates for their own marketing or promotional purposes.
Text-message opt-in information and consent records will not be shared with third parties for their independent marketing. We may disclose this information to service providers that help us deliver messages, provided they use it only to perform services on our behalf.
Opting out of marketing messages does not prevent us from sending communications necessary to complete or service an existing order when legally permitted.
10. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.
If you believe your information has been compromised, please contact us promptly.
11. Data Retention
We retain personal information for as long as reasonably necessary to:
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Respond to inquiries
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Provide requested products and services
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Maintain customer and transaction records
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Complete accounting and tax obligations
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Resolve disputes
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Enforce agreements
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Prevent fraud
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Meet legal and regulatory requirements
Retention periods may vary based on the type of information and the purpose for which it was collected. When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.
12. Your Privacy Choices and Rights
Depending on where you live and whether applicable privacy-law requirements are met, you may have the right to:
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Confirm whether we process your personal information
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Request access to certain personal information
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Request correction of inaccurate information
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Request deletion of certain information
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Request a portable copy of information you provided
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Opt out of targeted advertising or qualifying data sales
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Withdraw consent when processing is based on consent
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Appeal a decision concerning a privacy request
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Receive equal service without unlawful discrimination for exercising a privacy right